Contact - Crystal Roll Casino

At Crystal Roll Casino, we are committed to providing exceptional customer service and maintaining open lines of communication with our valued players. Our dedicated support team is available around the clock to assist you with any questions, concerns, or technical issues you may encounter. Whether you need help with your account, have questions about our games, or require assistance with deposits and withdrawals, we offer multiple convenient contact methods to ensure you receive prompt and professional support. Your satisfaction and gaming experience are our top priorities, and we strive to resolve all inquiries efficiently and effectively.

24/7 Customer Support

Crystal Roll Casino provides comprehensive customer support services available 24 hours a day, 7 days a week, 365 days a year. Our multilingual support team is trained to handle all aspects of your gaming experience and can assist you in multiple languages including English, Spanish, French, German, and Italian.

Live Chat Support

Our most popular and fastest support option is our live chat feature, available directly through our website and mobile application. Simply click the chat icon located in the bottom right corner of any page to connect instantly with a support representative. Average response time is under 2 minutes, and our agents can provide real-time assistance with:

• Account registration and verification issues
• Deposit and withdrawal inquiries
• Bonus and promotion questions
• Technical support for games and platform issues
• Responsible gambling tools and settings
• General account management

Email Support

For non-urgent inquiries or detailed questions that may require documentation, our email support team is available at the following addresses:

• General Support: [email protected]
• VIP Support: [email protected]
• Financial Inquiries: [email protected]
• Technical Issues: [email protected]
• Compliance & Legal: [email protected]
• Affiliate Program: [email protected]

Our email support team typically responds within 24 hours during business days and within 48 hours during weekends and holidays. For urgent matters, we recommend using our live chat service.

Telephone Support

For players who prefer voice communication, our telephone support is available during the following hours:

• International: +356 2778 1234 (Available 24/7)
• UK Toll-Free: 0800 123 4567 (Available 9:00 AM - 1:00 AM GMT)
• Germany: +49 800 123 4567 (Available 10:00 AM - 2:00 AM CET)
• Canada: +1 800 123 4567 (Available 24/7)

Please note that standard international calling rates may apply when using our international support line. We recommend checking with your phone provider for specific charges.

Corporate Information

Registered Office Address

Crystal Roll Casino is operated by Crystal Gaming Limited, a company registered and licensed in Malta. Our registered office address is:

Crystal Gaming Limited
Level 3, Spinola Park
Mikiel Ang. Borg Street
St. Julians SPK 1000
Malta

Licensing Information

Crystal Roll Casino operates under the following licenses and regulatory oversight:

• Malta Gaming Authority (MGA): License Number MGA/B2C/394/2018
• UK Gambling Commission: License Number 39435
• Curacao eGaming: License Number 8048/JAZ2020-013

Complaint Resolution Process

While we strive to resolve all issues promptly through our standard support channels, we have established a formal complaint resolution process for matters that require escalation or additional attention.

Step 1: Initial Contact

All complaints should first be directed to our customer support team through live chat, email, or telephone. Our support representatives will attempt to resolve your concern immediately or within 24-48 hours for more complex issues.

Step 2: Escalation to Management

If your complaint cannot be resolved through standard support channels, it will be escalated to our Customer Relations Manager. You can also contact our complaints department directly at: [email protected]

Step 3: External Dispute Resolution

Should your complaint remain unresolved after following our internal procedures, you may contact the relevant regulatory authorities or independent dispute resolution services:

• Malta Gaming Authority: [email protected]
• UK Gambling Commission: [email protected]
• eCOGRA (Independent Mediator): [email protected]

Physical Location and Visiting Hours

While Crystal Roll Casino operates as an online gaming platform, our corporate offices welcome scheduled appointments for serious business matters, regulatory compliance, or partnership discussions.

Business Hours

• Monday - Friday: 9:00 AM - 6:00 PM CET
• Saturday: 10:00 AM - 4:00 PM CET
• Sunday: Closed (Emergency support available via phone)

Important: Office visits require prior appointment scheduling. Please contact our administrative team at [email protected] at least 48 hours in advance to arrange a meeting.

Specialized Support Services

VIP Player Support

Our VIP players receive dedicated account management and priority support services. VIP members have access to:

• Dedicated VIP account managers
• Priority live chat queue
• Direct phone line: +356 2778 1235
• Personalized email support with guaranteed 2-hour response time

Responsible Gambling Support

For assistance with responsible gambling tools, self-exclusion, or problem gambling concerns, contact our specialized team:

• Email: [email protected]
• Phone: +356 2778 1236 (Available 24/7)

Technical Support

Our technical support team specializes in resolving game-related issues, platform connectivity problems, and mobile application support. Available through all standard contact methods with typical resolution times of 15-30 minutes for common technical issues.

Social Media and Community

Connect with Crystal Roll Casino through our official social media channels for updates, promotions, and community interaction:

• Facebook: @CrystalRollCasino
• Twitter: @CrystalRollCS
• Instagram: @CrystalRollCasino
• YouTube: Crystal Roll Casino Official

Note: While we monitor our social media channels regularly, they should not be used for reporting urgent account issues or sensitive information. Please use our secure contact methods for all account-related inquiries.

For immediate assistance, we recommend using our live chat feature available 24/7 on our website. Our commitment to exceptional customer service ensures that your gaming experience with Crystal Roll Casino remains enjoyable, secure, and professionally supported at all times.